Ochatbot allows you to quickly create intents which can listen for keywords and respond appropriately. The most basic way to do this is via the section underneath your question options, under the tab "Questions." Let's take a closer look at what each part does.
These intents are only usable within the question you create them under!
To create intents that work anywhere, see Ochatbot Assistant.
Intent Name
This is the name of your intent. It allows to to easily search for it later on and keep your bot organized. To learn more about how to name your intent, see Naming Conventions for Intents and Questions.
Ochatbot Listens For
This is what Ochatbot will listen for. It's how it knows when and how to respond. For a simple bot that doesn't have a large number of intents or questions, this can be a simple as "shipping" or "What are your return policies?."
The important thing to remember is that when the bot goes live, you'll be able to see if users aren't getting the responses you want them to get, and change the listener from there.
For more advanced listeners, see Advanced Intents.
Action
The action is how Ochatbot will respond when they type something that matches the listener. There are two options in the basic editor: "Branch to Question" and "Reply"
- Branch to question will allow you to point to a separate question in order to ask a clarifying question, etc.
- Reply lets you give a simple response in text form, whether it be an answer to a question or a clarifying question.
Attach Button?
This allows you to add buttons below your reply so that the user can select and option you create.
Buttons
Buttons allow you to link to another intent, link to question, or link to a webpage (URL).
